Conference Programme

Time Information
08:30 - 09:00
Welcome Coffee & Registration

09:00 - 09:10
A welcome from GHI
Max Gosney, Conference Chairman , Ground Handling International
Alwyn Brice, Managing Editor, Ground Handling International

09:10 - 10:30
‘Not one more employee injury or avoidable aircraft damage incident’ – A special Together for Ground Safety summit
Arno Dijk, Head of Ground Operations , TUI FLY

Following another year of aircraft damage, tragic deaths and traumatic injuries to employees of both carriers and handlers while working on aprons across the world – GHI has called this emergency summit meeting for airlines and ground service providers to fast-track potential safety improvements. The summit will be held in a spirit of partnership and best practice-sharing between aviation stakeholders, who share a common goal of ensuring every employee returns home safe from their shift and aircraft avoid preventable damage. Key discussion areas will include:
● Human factors in improving ground safety
● The importance of strong communication between airline and ground crews to avoid common accidents during tow, turnaround and pushback
● IGOM and the safety case for standardising ground operations by aircraft type
● Incident reporting: the role of airlines/handlers in creating a Just Culture where people feel safe to speak up about near misses
● Automation in improving ground safety
● Collaboration: sharing safety data and incidents among rival operators for the greater good
● Can we regulate our way to a safer industry? The case for legislation to boost ground safety standards
What can be done to improve ground safety? Email your views to: max@groundhandling.com
10:30 - 11:00
Coffee Break

11:00 - 11:30
A one-team approach to safety on the ramp: the Stobart Aviation, London Stansted story
Graeme Undy, Managing director, Stobart Aviation Services

Looking out for the safety of your colleagues and competitors is a way of life at Stobart Aviation’s London Stansted ground operation. The station’s ‘all for one and one for all’ approach to safety earned ramp operative, Steve Mitchell the Ramp Safety Award at GHI’s Pride of Ground Handling Awards last November. Steve seized the initiative when an aircraft being pushed by a neighbouring handler lined up for take-off with an unsecured hold door. He radioed the tower and aircraft with the warning and prevented a major incident. Judges praised his actions as ‘emblematic of a strong safety culture and something that our entire industry should seek to replicate.’ The session will discuss how we replicate ramp cultures like Stansted where safety is everybody’s business.
11:30 - 12:00
Human factors: Getting people to do what you want - safely: the science of human behaviour
Sarah Flaherty, Director, Lux Consulting

12:00 - 12:45
Human Factors: what can it do for you?
Sarah Tapley, Membership Manager, Chartered Institute of Ergonomics and Human Resources

How Human Factors can help to make sure the job is done by the right people, in the right way and right first time.
12:45 - 13:45
Lunch

13:45 - 15:00
Interactive workshop: What if we could take a blank piece of paper approach to ground safety?
Kevin Stephens, Consultant, Winning Edge

This deep dive session will ask delegates to form cross functional work groups and devise a more effective way of minimising risk during tow, turnaround and pushback. The emphasis will be on collaborative working between key members of the supply chain, setting aside business rivalries and past precedents and working towards a high safety culture for all airport stakeholders.
15:00 - 15:30
Coffee Break

15:30 - 16:00
QAS: Making safety the number one priority whatever the operational pressure
Jeno Kovacs, Vice President Operations, Qatar Aviation Services, QAS

Qatar Aviation Services has just completed a safety training week of 6,000 employees and stakeholders at Hamad International Airport. But, how do you ensure the commitment of your employees carries through from training room into the everyday environment of a busy and potentially hazardous apron? QAS will reveal how it turns safety from a corporate buzzword into a core business principle. The session will also examine the associated performance benefits of a strong and proactive safety culture.
16:00 - 16:40
Towards a safer turnaround: the TaxiBot
Ashwani Khanna, Executive Director, Aerotech Support Services

Following the TaxiBot’s arrival in India, a report on this innovative solution.
19:00 - 22:00
Delegate Dinner

Time Information
08:30 - 09:00
Welcome Coffee

09:00 - 09:30
Can we regulate our way to a safer industry?

This session will explore the role of formal regulation in raising safety standards within ground operations. The European Aviation Safety Agency will detail what may feature in the remit of specific ground regulations and who would oversee their implementation.
09:30 - 10:30
Autonomous GSE and the safety implications of this new technology
Nick Heemskerk, Director - Global Product Development - GSE, JBT Aerotech
James Fegan, Technical Director, Mallaghan

Will artificially intelligent GSE and a subsequent reduction of human operatives working around aircraft mean a much safer future for all? GSE presentations from our panellists are to be followed by a discussion chaired by Alwyn Brice, Editor, Ground Handling International.
10:30 - 11:00
Coffee Break

11:00 - 11:40
IGOM: does turnaround by aircraft type transform safety performance on the apron?
Liam Bolger, Head of Airside Operations, London Luton Airport

A case-study led presentation by Liam Bolger, head of airside operations at London Luton Airport which will explore the safety impact of delivering IGOM in partnership with easyJet at the airport. What impact did standardisation have and what can the wider industry learn from Luton?
11:40 - 12:30
Ground safety in the USA
Gino Matteoni, Senior Vice President of Safety and Training, dnata

This session will offer a unique frontline operations perspective on putting safety management theory into practice in the challenging environment of the US airport.  Gino Matteoni of dnata USA will discuss safety excellence in the face of diverse weather conditions, minimum wage work forces and a very low cost/competitive market.
12:30 - 13:30
Lunch

13:30 - 14:00
Your role as the business leader in delivering a strong safety culture
Hannah Smith, Director of Risk Management and Assurance, Gama Aviation

This session will examine the personal responsibility of aviation business leaders in ensuring optimum safety standards on the apron. Have you ever seen unsafe practice among your team and walked by to avoid conflict? What can we learn from the behaviour of business leaders in other sectors that have seen major improvements in managing risk?
14:00 - 14:30
Perfecting the turnaround
Neale Millett, Principal Consultant, Wright Stuff Consulting (UK)

So, you think you have all the answers? Neale Millett challenges the audience to come up with a safer turnaround operation.
14:30 - 15:00
Coffee Break

15:00 - 15:50
Can ground damage be predicted?
Ivar Busk, Consultant, Aviation Care consulting

An interactive session on safety prevention that will get the audience thinking.