Alwyn Brice

Managing Editor

Ground Handling International

It took Alwyn five years in the banking sector to realise the error of his ways. After that experience he took a degree in English and French and entered the educational sector, where he remained for eight years. Concurrently, he began freelance writing in his spare time. In 1992 he took another plunge, which saw him quit secondary teaching and join a monthly magazine. After several years spent in automotive and food technology journals he moved into aviation, becoming Ground Handling International's Editor in 2000. To date he has written two books and has a third in the pipeline.

Arno Dijk

Head of Ground Operations


Ashwani Khanna

Executive Director

Aerotech Support Services

Ashwani is a subject matter expert with almost 30 years of work experience in diverse fields of aviation, ranging from aircraft manufacturing and maintenance to passenger service delivery. Pursuing PhD in Alternative Taxi-ing Solutions, he has successfully implemented TaxiBot operations at Delhi airport. Ashwani worked at Delhi International airport as a Vice President for almost a decade and his accomplishments include the commissioning of new terminals and re-commissioning of old terminals. Prior to this he worked in various capacities with Kingfisher Airlines, Jet Airways and Damania Airways, overseeing ground and flight operations. Before the airline industry proper, Ashwani spent time in aircraft manufacturing and maintenance functions. He has also been associated with IATA, being a steering committee member of IATA’s Aircraft Recovery Task Force. Finally, Ashwani is also a frequent speaker at both national and international forums.

Gino Matteoni

Senior Vice President of Safety and Training


Graeme Undy

Managing director

Stobart Aviation Services

Hannah Smith

Director of Risk Management and Assurance

Gama Aviation

Ivar Busk


Aviation Care consulting

Ivar has many years of experience in the aviation industry. Initially he worked as an aircraft engineer with Scandinavian Airline Systems, when it was still operating propeller-driven aircraft. Later, he worked on the development of the maintenance planning system, and in 1982 became head of SAS airside safety worldwide. Ivar undertook training as an aircraft accident investigator at FAA’s School in Oklahoma City, where he received a Human Factors degree and a Safety Management Training certificate from the University of Southern California. He also became responsible for all SAS insurance claims and has handled more than 1,000 cases, including some as an expert witness. For the past ten years he has also been a manager at SAS corporate insurance and has been a member of IATA ASG since 1992, helping in the development of the Airport Handling Manual. With a commercial business degree from Copenhagen Business School, Ivar aims to use his knowledge and experience in his own consulting company.

James Fegan

Technical Director


Jeno Kovacs

Vice President Operations

Qatar Aviation Services, QAS

Jeno obtained his MSc in Aeronautical Engineering from the Technical University of Budapest, Hungary. He is a competent Operations professional, having over 23 years of experience in the aviation industry. Jeno began his career with Qatar Aviation Services 12 years ago and currently holds the Vice President Operations position. His experience in Airside Operations, Baggage Operations and Ramp Transport, Operations Control, Passenger Services and General Aviation qualifies him as a responsible leader for a total workforce of over 6,000 operational grade employees, with five Heads of Department as direct reports.

Kevin Stephens


Winning Edge

Liam Bolger

Head of Airside Operations

London Luton Airport

With 29 years’ aviation experience, Liam has covered a wide variety of operational roles, from Ramp Services to Terminal Duty Manager, Airport Manager, Operations Manager, Senior Manager Airfield Operations and, more recently, Head of Airside. Over the past five years his primary focus has been on the restructuring of operational activities, in order to create a multi-skilled team encompassed within one single operational department, that of AirOps. As designated Safety Manager, his other key responsibilities include the ongoing development and management of the Operational Safety Management System, the Airside Training Programme and Competency Scheme, along with Summer and Winter Operations.

Max Gosney

Conference Chairman

Ground Handling International

Max joined GHI in 2017 after launching and hosting conference and award events in the UK manufacturing industry. A trained journalist, Max strives to deliver innovative content on stage, online or in print that challenges, educates and entertains. As a non-aviation professional - Max is always eager to don the hi-vis jacket and get out on the apron to experience the everyday challenges facing ground handling businesses and their airline customers. Max graduated as a biochemist from Cardiff University in 2001. He became a NUJ/NCTJ accredited journalist in 2003. Max went on to an award-winning 14 year editorial career including stints at magazines in the UK pub, pharmacy and manufacturing sectors. Outside of work - Max is never far from a book, the fridge or the 5-a-side football pitch.

Neale Millett

Principal Consultant

Wright Stuff Consulting (UK)

Neale is currently celebrating over 50 years in aviation and is successfully now running his own consultancy business, specialising in all aspects of airport operations. After serving in the Air Traffic branch of the RAF and for the British Aircraft Corporation, he moved into the cargo airline business and has, at various times, been an Operations Controller, Flight Dispatcher, Loadmaster and Station Manager, before joining DHL in 1985. After a brief spell with competitors in the early 1990s, he returned to DHL and took responsibility for airside activities at the start of 1992, moving on to the global role at the beginning of 2005. He has represented DHL at various times, as Chairman of the IATA Ground Handing Council, the IATA Load Control Working Group and the IATA Airside Safety Working Group. Neale is currently a Human Factors, Ramp Safety and W&B Instructor for IATA.

Nick Heemskerk

Director - Global Product Development - GSE

JBT Aerotech

Nick is Director of Global Product Development for JBT AeroTech - GSE. He is responsible for the development of JBT's aircraft loaders, de-icers, conventional and towbarless tractors, transporters and passenger boarding steps, and directs engineering teams in Orlando, Madrid and Kunshan in China. Nick was born and raised in the Netherlands, where he obtained his BA in Engineering and an MBA. He joined JBT (called FMC at the time) in 1997 at the European headquarters in Brussels and moved to Orlando to join the GSE business in 2000.

Sarah Flaherty


Lux Consulting

Sarah is a human performance specialist, with a broad experience across the aviation, rail and petrochemical industries, having held posts in Compliance, Safety, Human Factors and HR. Sarah has spent her career working with both civil aviation and military organisations, fixed wing and rotary, providing consulting, coaching and training to operators, regulators, manufacturers, ground service providers and airports around the world, helping companies improve performance through their people. She has a first degree in psychology from the University of Manchester and a PhD from Cranfield University.  She is also a Chartered member of the British Psychological Society, the Chartered Institute of Ergonomics and Human Factors and the BPS Special Group in Coaching Psychology, as well as sitting on a number of EASA, Royal Aeronautical Society and industry working groups.

Sarah Tapley

Membership Manager

Chartered Institute of Ergonomics and Human Resources

Sarah Tapley is a Chartered Ergonomics and Human Factors specialist and currently the Membership Development Manager at the UK’s Chartered Institute of Ergonomics and Human Factors (CIEHF). The CIEHF is the UK’s professional body for the scientific discipline of ergonomics and human factors. The Institute has a vibrant membership base which helps us to raise awareness of the discipline and to set standards of professional practice and accreditation. Sarah’s previous experience includes over 20 years working for the HSE as a Specialist Inspector where she worked in the aviation sector addressing issues around baggage handling and musculoskeletal disorders.