Alwyn Brice

Managing Editor

Ground Handling International

It took Alwyn five years in the banking sector to realise the error of his ways. After that experience he took a degree in English and French and entered the educational sector, where he remained for eight years. Concurrently, he began freelance writing in his spare time. In 1992 he took another plunge, which saw him quit secondary teaching and join a monthly magazine. After several years spent in automotive and food technology journals he moved into aviation, becoming Ground Handling International's Editor in 2000. To date he has written two books and has a third in the pipeline.

Arnoud Balk

Manager Ground Operations


Arnoud started working in the aviation industry in 1986, initially in flight and crew scheduling, and from 2000 within the ground operations domain. During his career he worked for four Dutch airlines, and was appointed Postholder/Nominated Person for Ground Operations, with the primary responsibility of ensuring compliancy and safety.

Ashwani Khanna

Executive Director

Aerotech Support Services

Ashwani is an expert with almost 30 years of work experience in diverse fields of aviation, ranging from aircraft manufacturing and maintenance to passenger service delivery. Pursuing PhD in Alternative Taxi-ing Solutions, he has successfully implemented TaxiBot operations at Delhi airport. Ashwani worked at Delhi International airport as a Vice President for almost a decade and his accomplishments include the commissioning of new terminals and re-commissioning of old terminals. Prior to this he worked in various capacities with Kingfisher Airlines, Jet Airways and Damania Airways, overseeing ground and flight operations. Before the airline industry proper, Ashwani spent time in aircraft manufacturing and maintenance functions. He has also been associated with IATA, being a steering committee member of IATA’s Aircraft Recovery Task Force. Ashwani is also a frequent speaker at both national and international forums.

Christian Bergfelder

Director Network Airside & Airport Affairs - Europe


Christian is the Director Network Airside & Airport Affairs for DHL in Europe and has been in his current position since January 2011. His responsibilities range from ramp safety, airside related training and ground handling contracts up to aircraft weight and balance systems and DHL`s Operations Standards, which are a key connecting link between airline and ground operations. Prior to this he had been managing the Network Operations Control Centre of DHL's biggest hub in Leipzig. Before joining DHL in January 2009, Christian filled a number of management positions in the aviation industry, with a strong focus on ground handling and cargo operations, including that of Station Manager in Frankfurt, Dusseldorf and Cologne for Swissport International. He is also the current Chair of the IATA AGSA Technical Group and a member of the IATA Cargo Handling Council.

Ersin Demirdag

Global Technical Director


Gino Matteoni

Senior Vice President of Safety and Training


Gino is the SVP of Safety and Training for dnata USA. He is responsible for leading the development, implementation and continuous improvement of safety and training strategies, systems and processes across dnata USA's network of locations. Prior to this role, Gino held numerous safety and operational management positions at Signature Flight Support and ASIG. Gino has also held Board positions at the American Society of Safety Engineers and volunteers in several aviation steering committees. He is a graduate of the University of Phoenix, with a Master's in Business Administration as well as a degree in Aviation Technology Management. Further, he is a certified ISAGO Auditor, holds a certificate from the Flight Safety Foundation in Safety Management Systems, and through the Project Management Institute is a Certified Associate Project Manager.

Giulio De Crescenzo

Aerodromes Section Manager


Giulio is an Italian national and has worked for the European Aviation Safety Agency since 2008. From 2008 until 2015 he was head of the Standardisation Section for Flight Crew Licensing, with responsibility for the area of Pilot Licensing, Flight Simulator Training Devices and Medical Requirements. In 2015 he was appointed Head of the Aerodromes Standard and Implementation Section; he is also the EASA Member for the ICAO Aerodrome Design and Operations Panel. Before joining the Agency he gained much experience in the Italian Civil Aviation Authority where he held various positions, including pilot licences, air accident investigation and aerodromes. From 1998 until 2008 he was Airport Co-ordinator at Milan Malpensa airport for the Italian Civil Aviation Authority. Giulio has a degree in Political Sciences from Naples State University.

Graeme Undy

Managing Director

Stobart Aviation Services

Graeme has over 20 years’ operational experience working in the logistics sector across warehousing, rail, road and deep sea logistics for Eddie Stobart Logistics businesses. In 2017 he decided to use his experience of leading large diverse teams, delivering Just in Time logistics solutions, to take on a new role, and launched Stobart Aviation Services. Outside of work Graeme is the chairman of the UKWA.

Hannah Smith

Director of Risk Management and Assurance

Gama Aviation

Hannah joined Gama Aviation in 1988, initially taking responsibility for Occupational Health, Safety and the Environment. Shortly after this she also took responsibility for Flight Safety and Compliance and Quality management. Since 2015 she has held a Global Directors position and is responsible for setting the strategic direction for Group Business and Operational Risk, Flight Safety, Occupational Health, Safety and Environmental and leading governance programmes on the Board's behalf. Her earlier career has included work such as devising safe care plans for older people; working in the Fire and Rescue Service and running her own company, specialising in Occupational Health and Safety solutions. In 2017 Hannah joined the Aviation and Aerospace Group for the Institute of Occupational Safety and Health and is the current Chairperson; she is a member of the Safety Committee for European Business Aviation Association and a committee member for International Standard for Business Aviation Handling. Hannah is also a Chartered Safety and Health Practitioner, a Specialist member of the Institute of Risk and Safety Management and a Full member of the Chartered Management Institute. Her qualifications include postgraduate qualifications in Occupational Health and Safety, Flight Safety, Back Care management, ISO Lead Auditor in 14001 and 18001, Project and Programme Management Practitioner and Change Management Practitioner; she is also a Management of Risk Practitioner.

Holger Woessner

Managing Director


Holger is Co-founder and Managing Director of SAE Smart Airport Equipment, a joint venture between the German airport operation specialist HiServ and GSE manufacturer MULAG. He is also Managing Director of MULAG.

Ivar Busk


Aviation Care Consulting

Ivar has many years of experience in the aviation industry. Initially he worked as an aircraft engineer with Scandinavian Airline Systems, when it was still operating propeller-driven aircraft. Later, he worked on the development of the maintenance planning system, and in 1982 became head of SAS airside safety worldwide. Ivar undertook training as an aircraft accident investigator at FAA’s School in Oklahoma City, where he received a Human Factors degree and a Safety Management Training certificate from the University of Southern California. He also became responsible for all SAS insurance claims and has handled more than 1,000 cases, including some as an expert witness. For the past ten years he has also been a manager at SAS corporate insurance and has been a member of IATA ASG since 1992, helping in the development of the Airport Handling Manual. With a commercial business degree from Copenhagen Business School, Ivar aims to use his knowledge and experience in his own consulting company.

James Fegan

Technical Director


James has 12 years’ experience as a Mechanical engineer on the off highway sector. His career started in material handling with Moffett and moved to Manitou as a Product Design Engineer, before joining Mallaghan in 2011, bringing a broad base of technical skills and knowledge. James has been responsible for overseeing and growing the Design Department, leading the team that delivers the Mallaghan Innovation programme.

Jeno Kovacs

Vice President Operations

Qatar Aviation Services, QAS

Jeno obtained his MSc in Aeronautical Engineering from the Technical University of Budapest, Hungary. He is a competent Operations professional, having over 23 years of experience in the aviation industry. Jeno began his career with Qatar Aviation Services 12 years ago and currently holds the Vice President Operations position. His experience in Airside Operations, Baggage Operations and Ramp Transport, Operations Control, Passenger Services and General Aviation qualifies him as a responsible leader for a total workforce of over 6,000 operational grade employees, with five Heads of Department as direct reports.

Kevin Stephens


Winning Edge

Kevin spent the formative part of his career within the financial services sector, leading teams. Having established his current business, Winning Edge (UK) in 2001, he now helps teams who want to improve their collective effort through working on dynamics, trust, understanding and goals. Kevin has recently established www.theteamdoctor.co.uk to further this work.

Liam Bolger

Head of Airside Operations

London Luton Airport

With 29 years’ aviation experience, Liam has covered a wide variety of operational roles, from Ramp Services to Terminal Duty Manager, Airport Manager, Operations Manager, Senior Manager Airfield Operations and, more recently, Head of Airside. Over the past five years his primary focus has been on the restructuring of operational activities, in order to create a multi-skilled team encompassed within one single operational department, that of AirOps. As designated Safety Manager, his other key responsibilities include the ongoing development and management of the Operational Safety Management System, the Airside Training Programme and Competency Scheme, along with Summer and Winter Operations.

Max Gosney

Conference Chairman

Ground Handling International

Max joined GHI in 2017 after launching and hosting conference and award events in the UK manufacturing industry. A trained journalist, Max strives to deliver innovative content on stage, online or in print that challenges, educates and entertains. As a non-aviation professional - Max is always eager to don the hi-vis jacket and get out on the apron to experience the everyday challenges facing ground handling businesses and their airline customers. Max graduated as a biochemist from Cardiff University in 2001. He became a NUJ/NCTJ accredited journalist in 2003. Max went on to an award-winning 14 year editorial career including stints at magazines in the UK pub, pharmacy and manufacturing sectors. Outside of work - Max is never far from a book, the fridge or the 5-a-side football pitch.

Neale Millett

Principal Consultant

Wright Stuff Consulting (UK)

Neale is currently celebrating over 50 years in aviation and is successfully now running his own consultancy business, specialising in all aspects of airport operations. After serving in the Air Traffic branch of the RAF and for the British Aircraft Corporation, he moved into the cargo airline business and has, at various times, been an Operations Controller, Flight Dispatcher, Loadmaster and Station Manager, before joining DHL in 1985. After a brief spell with competitors in the early 1990s, he returned to DHL and took responsibility for airside activities at the start of 1992, moving on to the global role at the beginning of 2005. He has represented DHL at various times, as Chairman of the IATA Ground Handing Council, the IATA Load Control Working Group and the IATA Airside Safety Working Group. Neale is currently a Human Factors, Ramp Safety and W&B Instructor for IATA.

Nick Heemskerk

Director - Global Product Development - GSE

JBT Aerotech

Nick is Director of Global Product Development for JBT AeroTech - GSE. He is responsible for the development of JBT's aircraft loaders, de-icers, conventional and towbarless tractors, transporters and passenger boarding steps, and directs engineering teams in Orlando, Madrid and Kunshan in China. Nick was born and raised in the Netherlands, where he obtained his BA in Engineering and an MBA. He joined JBT (called FMC at the time) in 1997 at the European headquarters in Brussels and moved to Orlando to join the GSE business in 2000.

Nicolas Verin



Nicolas joined TLD in January 2006 as COO of TLD Saint-Lin, where he contributed in particular to the development of a green product line, with a large variety of electric vehicles. He then joined TLD Canada as COO in 2010. In July 2015 he took up the position of Chief Manufacturing Officer. Since January 2017, he has been RCEO for TLD EMEAI, covering three factories and two sales entities. Nicolas possesses a Master’s in Engineering and General Studies from the Ecole Nationale Supérieure d’Arts et Métiers. His early background includes time spent in the oil sector as well as in the automobile industry.

Rusty Prewitt

Director Corporate Safety

American Airlines

Rusty has been with American Airlines since 1989. Most recently he was Senior Manager, Technical Operations Compliance, after spending a year in Technical Operations as a Program Manager. His other posts have included Manager, Regulatory Affairs and Manager, Regulatory Compliance. A wide experience of the airline has seen him involved over the years in talent management, line maintenance and service agreements, as well as having delivered management courses at various US universities and colleges.

Sarah Flaherty


Lux Consulting

Sarah is a human performance specialist, with a broad experience across the aviation, rail and petrochemical industries, having held posts in Compliance, Safety, Human Factors and HR. Sarah has spent her career working with both civil aviation and military organisations, fixed wing and rotary, providing consulting, coaching and training to operators, regulators, manufacturers, ground service providers and airports around the world, helping companies improve performance through their people. She has a first degree in psychology from the University of Manchester and a PhD from Cranfield University.  She is also a Chartered member of the British Psychological Society, the Chartered Institute of Ergonomics and Human Factors and the BPS Special Group in Coaching Psychology, as well as sitting on a number of EASA, Royal Aeronautical Society and industry working groups.

Sebastien Ayche

Design Engineer

Charlatte Manutention

Sebastien joined the Fayat Group in 2012 as a Mechanical Engineer in an apprenticeship scheme. This occupied him for three years before he had his first experience abroad in the GSE field with Charlatte America, where he worked for 18 months. He then joined Charlatte Manutention in France in 2016 as a project manager to help develop and improve the conveyor beltloaders in terms of design and regulations. Today Sebastien is also part of the Charlatte autonomous tractor project on the commissioning and customer experimentation process side.

Steve Tarbuck

Owner & Founder

Global Travel Matters

Steve is an experienced and widely acknowledged aviation professional noted for his work in operational and financial efficiency. His extensive knowledge and understanding of airport operations and ground handling matters span 20 years, having held management positions with low cost carriers including Go Fly, Ryanair and Sterling Airlines, as well as full service carriers Qatar Airways and Brussels Airlines. Steve also spent several years working for Copenhagen airport, which gave him an alternative operational perspective of facilities. Most recently Steve has been extending his assistance to airlines and airports on a consultancy basis through Global Travel Matters, a company he established three years ago. During Steve's unique and varied history he has driven many operational improvements, through process engineering and change management. These programmes have included vital levers such as insourcing and outsourcing of ground handling activities, cost reduction strategies, resource optimisation, performance development and digital and self-service deployment projects.